“May I have your attention please,” she began, her voice clearly heard throughout the terminal. “We have a passenger here at Gate 14 who doesn’t know who he is. If anyone can help him find his identity, please come to Gate 14.”
With the folks behind him laughing hysterically, the man glared at the agent, gritted his teeth and swore, “F**k you!”
Without flinching, she smiled and said, “I’m sorry sir, you’ll have to get in line for that too.”